Frequently Asked Questions
Everything you need to know about shopping with Masakali.Co
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return policy for all unused and unworn items in their original packaging. Please visit our returns portal to initiate a request.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
At Masakali.Co, we prioritize quality and ethics. We work closely with our manufacturers to ensure fair labor practices and high-quality material standards.
Can I modify or cancel my order after it's placed?
Order modifications or cancellations can be made within 2 hours of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.